About Us

In April 2013, the National Practitioner Support Service (NPSS) was established to support local authorities to meet the 10 Local Challenges set out in the ‘Making every contact count’ report, which had been published the previous year by the Ministerial Working Group on Homelessness. Whilst set within the framework of the ‘Gold Standard Programme,’ the support NPSS provides to local authorities covers a wide spectrum with a common goal; the improvement of frontline housing and homelessness services

with a view to increasing opportunities for the early intervention and prevention of homelessness.

The credibility of the National Practitioner Support Service comes from the experience of the team; all of whom are practitioners on secondment from local authorities across the country and who remain embedded in local services. This recognises local authorities’ preference for a local approach with national delivery.

Events

Feedback from the NPSS National Conferences to date has been hugely positive with 99% of delegates rating the conference as ‘good’, ‘very good’ or ‘excellent.’

Support

NPSS works to support the implementation and enhancement of prevention focused services through the development and delivery of a bespoke package of support.

Housing Jigsaw

An innovative partnership between the NPSS and Housing Partners will deliver a comprehensive IT solution to support local authorities deliver their new obligations.

The Gold Standard

The Gold Standard programme is a peer review programme designed to support local authorities deliver more efficient homelessness prevention services.

Resources

NPSS has developed a series of service development tools to provide local authorities with a strategic framework on which to develop delivery plans.

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Events

The NPSS National Conference, the largest of it’s kind in the United Kingdom is now in its fifth year and offers unparalleled value for money. Feedback from conferences to date has been hugely positive with 99% of delegates rating the conference as ‘good’, ‘very good’ or ‘excellent.’

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Training

NPSS training courses are designed to support housing professionals working at both strategic and operational levels and include a wide range of subjects. Courses are available both as roadshows and in-house sessions and are delivered by expert trainers in a friendly and stimulating environment.

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Housing Jigsaw

Housing Jigsaw is the umbrella term for a series of intuitive, interactive and user-friendly modules designed to support local authorities manage their front line services. Delivered in partnership between Housing Partners and the National Practitioner Support Service (NPSS), Housing Jigsaw is the only suite of solutions designed for practitioners by practitioners.

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Gold Standard

NPSS is synonymous with the Gold Standard, a review programme designed to support councils deliver more efficient and cost effective homelessness prevention services.

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Resources

NPSS has developed service development tools to provide local authorities with a strategic framework on which to develop delivery plans, future proof delivery and demonstrate the importance of ongoing financial investment.

Meet the Team

Lindsay Megson

NPSS Head of Service

Tracy Hendren

NPSS Managing Director

Angie Rawlins

NPSS Service Manager

Ieuan Ap Rees

NPSS National Practitioner

Naomi Morris

NPSS National Practitioner

Lyndsey

National Housing Coordinator

Kirsty

National Housing Coordinator

Wendy

National Housing Coordinator