Delivering the HRA through Motivational Interviews - Slough
Motivational Interviewing is a directive, customer centred intervention style for eliciting behaviour change by helping customers to explore and resolve ambivalence. Local housing authorities now need to undertake interviews within a motivational approach whilst also ensuring certain investigative techniques are used. This course will support officers to understand the theory behind motivational interviews, why they are so important when getting agreement from customers on the personalised housing plan actions and exploring the practical techniques required to deliver a motivational interview.
6 August, 2019
- 6 August, 2019
10:00 AM - 03:30 PM
6 August, 2019 09:45 AM