NPSS paid services

Introduction

NPSS has developed and delivers a range of paid services designed to support local authorities and their partners. The services NPSS delivers cover a wide spectrum with a common goal; the improvement of front line housing and homelessness services with a view to increasing opportunities for earlier intervention and prevention of homelesssness.

Diagnostic Practitioner Review (DPR)

A Diagnostic Practitioner Review  (DPR) will, through a detailed snapshot assessment, highlight gaps in service provision, recognise good practice and make recommendations for service improvements. Fundamentally, the review acts as a ‘critical friend’ assessment of how a local authority is performing in its efforts to both prevent and tackle homelessness. The review involves process mapping the customer journey through the service by talking to and shadowing staff, meeting with partner agencies and organisations (external and internal, statutory and non-statutory) and completing a series of off-site and on-site assessments.

Once a review has been completed, reviewers will return to provide a comprehensive feedback session which lasts approximately two hours. During the feedback session, reviewers will set out the overall score for the review, scores for individual elements of the review and highlight both good practice and recommendations for service enhancement. Participating in a practitioner review is a fantastic way for local authorities to check their compliance with the Homelessness Reduction Act 2017.

Feedback from local authorities who have already participated in a DPR has been overwhelmingly positive. As one local authority explaines NPSS Practitioners are uniquely placed to undertake an independent review. of our service delivery...'  with another adding There's no other organisation that provides such a detailed insight into service delivery; implementing the changes NPSS reccommended has ensured we can demonstrate compliance with the HRA.' 

All paid services delivered by the National Practitioner Support Service are delivered at cost. 

Price: £4500 ex VAT + expenses (includes 1 day off site review, three days onsite review, feedback session and continuous improvement plan)

If you would like to talk to NPSS about undertaking a Diagnostic Practitioner Review of our your front line housing advice and homelessness service, please email support@npsservice.org.uk or call 01962 435043 for further information.

Case file review service 

The purpose of 360 degree case file reviews is to participate in a structured assessment of the way in which local authorities administer their housing options and hmelessness duties as set out in the Homelessness Reduction Act 2017. The review process supports local authorities to ensure that the best possible outcomes for the customer are being achieved, that staff are supported and appropriate training identified and delivered. 

Case file reviews will, through a detailed snapshot assessment, highlight gaps in service provision, recognise good practice and make recommendations for improvement both at individual officer and team level. Fundamentally, the case file reviews act as a 'critical friend' assessment of how a local authority is performaing in its efforts to both prevent and tackle homelessness. 

Participating in the 360 degree case file review process offers local authorities the opportunity for an objective assessment of the effectiveness of their service delivery and the opportunity to improve and learn from the review process as they seek to improve service delivery. 

This includes:

  • Determining the effectiveness of your service in meeting housing needs
  • Evidencing positive outcomes for customers
  • Highlighting good practice
  • Highlighting areas for improvement including recommendations
  • Identifying service shortfalls to capitalise on prevention opportunities
  • Targeting where partnership working could be developed and how
  • Identifying unmet training and support needs for key staff
  • Reviewing and identifying where processes could be more efficient
  • Evidencing compliance with the Homelessness Reduction Act 2017

All paid services delivered by the National Practitioner Support Service are delivered at cost. 

Price: £2600 ex VAT + expenses (includes 32 case file reviews,written feedback report and 1 day tailored training)

If you would like to talk to NPSS about carrying out a series of case file reviews within your housing advice and homelessness service, please email support@npsservice.org.uk or call 01962 851 747 for further information.

Desktop allocation policy review

Developed and delivered at the request of local authorities, NPSS now provides a housing allocations policy desktop review service. In undertaking the desktop review, NPSS takes into consideration: 

  • LA allocations policy
  • Cabinet reports
  • Evidence of consultation
  • Nomination agreements
  • Equalities Impact Assessment (EQIA)

providing the local authority with a feedback report highlighting good working practice and recommendations for enhancement. 

All paid services delivered by the National Practitioner Support Service are delivered at cost. 

Price: £750 ex VAT (includes desktop allocations policy review and feedback report)

If you would like to talk to NPSS about carrying out a desktop review of your allocations policy please email support@npsservice.org.uk or call 01962 435043 for further information.

S202 Review Service

A number of local authorities have approached NPSS to enquire whether a s202 review decision service could be provided. This is something we are currently considering; if you would be interested in this service or would like further information, please contact support@npsservice.org.uk

Mystery Shopping Service

A number of local authorities have approached NPSS to enquire about mystery shopping services from a ‘critical friend’ perspective. This is something we are currently considering; if you would be interested in this service or would like further information, please contact support@npsservice.org.uk

Training Courses

We deliver a number of training courses across the country, including bespoke courses for local authorities.  Please take a look at our training page https://npsservice.org.uk/training/ for more information.  If you would like to find out more or have a specific training requirement, email support@npsservice.org.uk or call us on 01962 435043.

 

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