Practitioner Resources

NPSS has produced a comprehensive range of toolkits which support the strategic and operational delivery of local authority front line housing services.

These include letter template packs, standard forms, protocols, pathways and effective practice examples across a number of key elements of the current homelessness prevention agenda.

COVID-19 (Coronavirus)

COVID-19 (Coronavirus) information signposting and guidance for local authorities and their partners

The coronavirus outbreak presents specific challenges to how local authorities and their partners deliver housing options and homelessness services. Tackling COVID-19 is their top priority as they work to continue to provide services and support staff and residents in unprecedented times.

To support local authorities and their partners, we’ve pulled together a number of resources to help them prepare for, and mitigate the impact of, coronavirus. Local authorities can use these resources to plan with their local partners and put appropriate measures in place.

Please note these links are being provided for convenience and for informational purposes only; they do not constitute an endorsement or an approval by the NPSS. As these resources are hosted by external sites, the NPSS is not responsible for this content or for that of subsequent links – we therefore recommend that you re-visit resources regularly to ensure you get the most up to date information.


UK Government and NHS resources


Welsh Government resources

Scottish Government resources


Northern Ireland Executive resources


Non-government resources

FEANTSA – COVID-19: “Staying Home” Not an Option for People Experiencing Homelessness

Toolkits and Good Practice

If you would like more information on good practice guides, please email