Motivational Interviewing is a directive, customer centred intervention style for eliciting behaviour change by helping customers to explore and resolve ambivalence. Local housing authorities now need to undertake interviews within a motivational approach whilst also ensuring certain investigative techniques are used. This course will support officers to understand the theory behind motivational interviews, why they are so important when getting agreement from customers on the personalised housing plan actions and exploring the practical techniques required to deliver a motivational interview.
To innovate your team to embrace the changes required to ensure the customer is motivated to deliver the actions within the personalised housing plan. The course will explore the theory behind motivational interviews, how they can work within a homelessness application assessment and striking the balance between investigating the facts of the case and ensuring the customer 'buys in' to the actions.
NPSS courses are available in house for a minimum of 15 delegates. Courses are charged at just £76 ex. VAT per delegate.